Terms of Service

These Terms of Service ("Terms") govern your access to and use of the Nivo One Point of Sale application (the "App") and the supporting cloud services we operate at https://nivoone.com (together, the "Service"), provided by Nivo One ("we", "us", "our"). By installing, activating, or using the Service you agree to these Terms. If you do not agree, do not use the Service.

1. Definitions

• "You" means the individual accepting these Terms and, where applicable, the business or legal entity on whose behalf you accept them.
• "Account" means the Nivo One account you create to manage businesses and licenses.
• "License" means a per-business permission, identified by a license key and represented as a signed JWT, to run the App for one business across the number of terminals permitted by your plan.
• "Your Data" means the data you create or import using the App — sales, inventory, customer records, vouchers, and similar business records.

2. Eligibility and account

You must be at least 18 years old (or the age of majority in your jurisdiction) and able to enter into a binding contract. You must provide accurate account information and keep it up to date. You are responsible for safeguarding your password, license key, terminal PINs, and worker PINs, and for all activity that occurs under your Account.

3. License grant

Subject to your continued compliance with these Terms and payment of any applicable fees, we grant you a non-exclusive, non-transferable, non-sublicensable, revocable licence to install and use the App for your internal business operations during the term of your active License.

4. Plans, trials, and fees

• Trial. If we offer a free trial, the trial is granted for a limited period and on the terms shown at the time of activation. We may end or modify the trial at any time.
• Paid plans. Paid plans are billed on the cadence shown at purchase (for example, monthly or annually). Fees are payable in advance and are non-refundable except where required by law or expressly stated by us in writing.
• Taxes. All fees are exclusive of taxes and duties, which you are responsible for unless we are legally required to collect them.
• Renewals. Subscriptions auto-renew at the then-current price unless you cancel before the renewal date through the cancellation method described at purchase.
• Grace period. When a paid plan expires, the App may continue to operate in a limited grace period before locking. The length of the grace period is shown inside the App and may change over time.

5. Acceptable use

You agree that you will not, and will not permit anyone else to:

• Reverse engineer, decompile, or disassemble the App except to the extent expressly permitted by applicable law.
• Copy, modify, sub-license, sell, rent, or distribute the App, or use it to provide a service to third parties as a service bureau.
• Bypass, tamper with, or attempt to defeat license enforcement, terminal limits, signing checks, or any security feature.
• Use the Service to process unlawful transactions, infringe intellectual-property rights, or violate the privacy or contractual rights of third parties.
• Interfere with the Service, probe it for vulnerabilities without authorisation, or use automated means to overload it.
• Misrepresent your identity or affiliation, including registering accounts under names you are not authorised to use.

6. Your data and ownership

As between you and us, you own Your Data. You grant us a limited licence to host, store, transmit, and process Your Data only as needed to provide the Service to you. You are responsible for the lawfulness of Your Data and for obtaining any consents needed from your customers and staff.

Because the App is offline-first, the primary copy of Your Data lives on the machine where you installed it. You are responsible for taking and verifying your own backups. We strongly recommend regular backups to a separate location.

7. Updates and changes

We continuously improve the Service. We may release updates, including security and bug-fix patches that install automatically. We may add, change, deprecate, or remove features. When we make material changes that adversely affect a feature you rely on, we will give reasonable advance notice through the App or by email.

8. Third-party services

The Service may connect to third-party tools you choose to enable (for example, WhatsApp, payment processors, analytics, or printers). Your use of those tools is governed by the third-party's own terms, and we are not responsible for their availability or behaviour.

9. Suspension and termination

• You may stop using the Service at any time. Cancellation takes effect at the end of your then-current billing period.
• We may suspend or terminate your Account or License with notice if you breach these Terms, fail to pay fees when due, create risk or legal exposure for us, or use the Service in a way that could harm other users.
• On termination, your right to use the Service ends. Sections of these Terms that by their nature should survive (such as ownership, disclaimers, liability limits, and dispute resolution) will survive.

10. Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, OR UNINTERRUPTED OPERATION. WE DO NOT WARRANT THAT THE SERVICE WILL BE ERROR-FREE OR THAT DEFECTS WILL BE CORRECTED.

11. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, GOODWILL, OR DATA, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS WILL NOT EXCEED THE TOTAL FEES YOU PAID TO US FOR THE SERVICE IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR ONE THOUSAND INDIAN RUPEES (INR 1,000) IF NO FEES WERE PAID. THESE LIMITATIONS APPLY EVEN IF A REMEDY FAILS OF ITS ESSENTIAL PURPOSE AND DO NOT LIMIT LIABILITY THAT CANNOT BE EXCLUDED UNDER APPLICABLE LAW.

12. Indemnity

You agree to defend, indemnify, and hold harmless Nivo One and its officers, employees, and affiliates from and against any third-party claims, damages, costs, and expenses (including reasonable legal fees) arising out of or related to (a) your breach of these Terms, (b) Your Data, or (c) your use of the Service in violation of applicable law.

13. Confidentiality

Each party agrees to protect the other's non-public information disclosed in connection with the Service with at least the same care it uses for its own confidential information, and to use that information only as needed to perform under these Terms.

14. Changes to these Terms

We may update these Terms as the product and the law evolve. When we make material changes, we will increase the Terms version, update the effective date above, and require you to accept the new version inside the App before continuing to use it. Continued use after the new version takes effect constitutes acceptance.

15. Governing law and disputes

These Terms are governed by the laws of India, without regard to conflict-of-law principles. The courts of Bengaluru, Karnataka, India will have exclusive jurisdiction over any dispute arising out of or in connection with these Terms, except that either party may seek injunctive relief in any court of competent jurisdiction. If you are a consumer in another jurisdiction, this section does not deprive you of mandatory protections of the law of your place of residence.

16. Miscellaneous

• Entire agreement. These Terms, together with the Privacy Policy and any order form or plan terms shown at purchase, are the entire agreement between you and us regarding the Service.
• Assignment. You may not assign these Terms without our written consent. We may assign these Terms to a successor in connection with a merger, acquisition, or sale of assets.
• Severability. If any provision of these Terms is held unenforceable, the remaining provisions will continue in full force.
• No waiver. Failure to enforce a right is not a waiver of that right.
• Force majeure. Neither party is liable for any delay or failure caused by events beyond its reasonable control.
• Notices. We may give notices through the App or to the email on your Account; you may give us notice at [email protected].

17. Contact us

Questions about these Terms? Email [email protected].

This page is provided for transparency. It does not constitute legal advice. We recommend reading these Terms carefully before accepting them inside the App.